Since 1993, hundreds of thousands of satisfied customers have put their trust in us. We try in every way possible to live up to their expectations. If ever you are not satisfied with our software, please write to us within 30 days of your purchase, and we will give you your money back.
You can retreive your registration code again or edit address and email in our Customer Care Center.
Before you ask us for technical support, please follow a few steps first in order to allow us to better serve you. In doing so, you help us control our support load, which allows us to dedicate more resources to the most serious issues.
- Make sure you have the latest version. Please click "Info..." on "help" menu to see which version you are running.
- Read the program's help file. Almost all technical support issues are covered in the FAQ of the help file.
- If your problem is still not resolved then write us all facts which help us to identify your problem. Please write the software name in the subject line.
W e a r e r e l i a b l e
W e a r e s a v e
W e g i v e t o
- Business foundation in 1993
- Member of chamber of commerce and industry since 1994
- Member of Association of Software Professionals since 1998
- VeriSign verified since 2002
- SoftGuide Member since 2002
- PayPal verified since 2006
- Member of Foundation for a Free Information Infrastructure since 2008
- Member of Association of Information and Communication Technology since 2009
- Microsoft Silver Partner since 2011
- Active participation in kiva.org since 2007, iplantatree.org since 2009 and other charitable projects.
- Member in the Club of 1000 since 2014
- Member of Federal Association of medium-sized IT enterprises since 2015
- Designated as mentors for Information Technology at the University of Halle-Wittenberg since 2016
Required details for all European enterprises having a website: The European Commission has set up a platform for online dispute settlement. This platform is available at http://ec.europa.eu/consumers/odr/. For any questions, we would be happy to provide further assistance.