Sample troubleshooting report (excerpt)

Summary


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Critical 4.1 Repair system files (SFC & DISM) — due to recurring crashes

Why: Multiple crashes reference system DLLs such as KERNELBASE.dll, combase.dll, RPCRT4.dll. This may indicate damaged system files or components. SFC and DISM repair known corruption.

Steps (simple, requires admin rights):

  1. Open the command prompt (cmd) as administrator:
    Start → "cmd" → right-click → "Run as administrator".
  2. First run DISM:
    DISM /Online /Cleanup-Image /RestoreHealth

    DISM can take 10–30 minutes (or longer). An Internet connection is required if corrupted files are replaced online.

  3. Then run SFC:
    sfc /scannow

    SFC checks and repairs system files. If SFC reports errors that could not be fixed, post the results or consult an administrator.

Verification: After restarting, fewer (or no) Application Error 1234 entries with system DLLs should appear. If crashes persist, continue with driver / application updates (below).

High 4.2 Antivirus tray (AVG AVTray) – fix crash

Why: AVTray.exe (AVG) is crashing (Access Violation) — the tray process may not be critical for the scanner core, but a crashing antivirus module can affect system stability or security notifications.

Steps (moderate effort):

  1. Open AVG → check for product updates → update the product and restart.
  2. If the update does not help: repair / reinstall:
    1. Settings → Apps → AVG Antivirus → Uninstall (or Repair, if available).
    2. Download the latest version directly from AVG (https://www.gdata.de) and reinstall it.
  3. If crashes still occur: temporarily remove the tray process from startup (via Task Manager → Startup) and contact AVG support with the event ID / error time.

Why this helps: Updating / reinstalling replaces damaged program files (e.g. GDWinRT32.dll) that may be causing the crashes.



Note: This is only a small excerpt from an AI analysis.


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