| All comments about MotiveSB.exe: |
 in Virginia | installed as part of Verizon DSL service. Probably part of Verizon Online Support Center in the systray. |
| Eastside | I concur as a part of Verizon On-line DSL |
| mickeygk | Also installed on Yahoo! SBC DSL |
| | WTF is this process still starting on boot-up for when I disabled the VOL Support Center?! |
 | um verison like really sucks ive gotten so many viruses |
| thanh | i have verizon dsl, seems to be a part of the package. |
 John | installed as part of NTL broadband in the UK - a nuisance, but should be harmless |
 ricecake | It just checks to see if theres any problems with my broadband connection.. not very well i have to say. |
| warmdonuts | I got it after i installed SBC yahoo DSL |
| Ray | Makes an annoying ding sound all the time took me ages to work out what was doing it ended the service and it was fine. Was installed with BT Yahoo ADSL monitor |
| anti-spy.info@sfcomputers.ca | part of dsl client connection softyware = not malicious in any way at all |
| anonymous | i use NTL broadband in the UK, ,its part of the support package. See also: Link |
| Ralphsherm | This file prevents click to dvd from operating on sony computers. |
| | Messes with Outlook Express |
| | Verizon |
| zlot | With a mere mouse cursor over Winamp Icon, I got "Attention" sound beeping continuously til I killed sbmotive process |
| | Installed with UK NTL Broadband Medic |
| Emp | Monitors for notifications from ISP, does NOT send info to server. |
| Lance | I Switched to Verizon DSL and it came up :- |
| S. White | It caused a problem with switching identities in OE |
 rudy | i think it does belong to verizon dsl |
| Chris_dobler | Part of SBC DSL, Does not end during shut-down with W2K |
| In ohio | Installed a part of Yahoo SBC DSL |
| tusekiaharjo | This comes as an error with my sbc yahoo dsl support tool software. annoying to say the the least. don't know how to fix it. |
| mbunds | Prevents Solidworks 2004 from running |
| 350Z | Again found to be part of NTL Broadband Medic service in UK |
| JL | Got it when I switched to Verizon DSL |
| JOhn | Was installed when I downloaded BT Yahoo Help (UK) |
| IMSassy | Came with Verizon DSL, I believe it is needed for the online support. |
| Matt | Verizon DSL Seems to have installed it to use for updates and anoying info on things not to do. It crashes when it tries to use itself. |
 Kevin J. | It is a network monitoring tool (so they say), but it eats up system resources, causes pagefaults, and causes my system to hang or crash See also: Link |
| Dev fm London | i installed it as part of Yahoo Help and it used up all my CPU power rendering MS Office products useless! |
| | I keep getting an error in my NTDR32.DLL and it's caused by motivesb |
| teek55 | Motive SmartBridge. ... The Motive SmartBridge background task is installed with Verizon See also: Link |
| tom | Telus ecare added for tech support issues |
| God | Installed with Verizon DSL |
| Indiana Girl | Was installed with Sprint DSL/tried to uninstall but keeps popping back up |
| oser4Now | Installed as part of Comcast Broadband. Sends info back to the ISP. Worthless. |
| Aerotive | Installs as part of many ISP software packages. Supposedly does network related tasks. Takes up a good bit of memory. I disabled it on my system and had no problems. |
| pc_tech_mobile@yahoo.com | It's installed with Verizon Online Support Center to report to the Tech what is in your system. Did notice some interference with communications after downloading it, though. |
| Richard Durkee | MotiveSB.exe is a part of TELUS eCare SmartBridge's Internet Security program(s) which also helps manage my email and internet problems. See also: Link |
| dt | seems to have been installed by telus internet service |
| | Installs with Verizon DSL and is extremely annoying since it won't uninstall properly and constantly sends popups. I believe it has caused some page faults and seems intent on shutting down the system |
| in El Salvador | Part of Verizon MSN |
| | Telus eCare |
| JKW | According to the Motive website,Motive is a leading provider of management software for networked products and services. Companies use Motive solutions to build intelligent automation into their networked offerings in order to eliminate or expedite various configuration, maintenance or upgrade tasks that burden operations staff or end-users. As a result, products and services with built-in Motive management capabilities are more self-managing – able to self-diagnose, self-repair, self-monitor, self-upgrade, and self-regulate, as well guide individuals through simple management steps when neces See also: Link |
| JKW | If you go to the Motive website, It will tell you what they do. By the looks of it, MotiveSB.exe may not be dangerous at all. If you don't think it's harmless, Configure you firewall to deni MotiveSB.exe internet access. See also: Link |
| S Yadav | Installed by sympatico (Toronto) broad-band support. It slowed down Visual Foxpro to a crawl and sometimes crashed it. Used MS Antispyware to remove it. |
| Anise | came with SBC Yahoo! DSL, Had to reinstall evrything on my computer, did not grant it internet access and so far no problems |
| michael leacock | It screws up SOny click to DVD, stopping the DVD from being written. No problem for me when deleted |
| Jeff Martens | Zone Alarm reports that it attempts to monitor keyboard and mouse. |
| | Will transmit 80+ items of system data to server |
| anonymous | I wasn't sure so I blocked it with my Norton |
| | it records your keystrokes...... |
| Steve | Caused erratic behavior on my system and was unable to load some software from cd. Disabed it in Msconfig. |
| Marc | Got it with Verizon DSL. It's a nuisance. |
| J.R. Sanford | I have Verizon® DSL too |
| James | Installed with SBC DSL, so I disabled it! |
| juice box | I dunno where I got it from. But i can't delete it, and it gives me popups...stupid popups. : |
| Jon | Removed it using msconfig, have not have any other issues with it since |
| | verizon dsl help and support |
| Mickey | Appear in some cases every 5 seconds, very annoying. It doesnt matter what I tell my firewall it keeps popping up. |
| haqthat | I work for Verizon Online DSL Technical Support as a TSA. This program is totally not needed. It is part of our support center software. You can stop this from running by unselecting it from the startup config. Start== Run== msconfig== uncheck Motivesb and Verizon. Hope this helps! See also: Link |
| Minh | motivesb.exe is a process by AT&T which allows a user to submit files to the Internet for support. This is a non-essential process. Disabling or enabling this is down to user preference (My Tip: Your DSL will still work if you disable this. To disable, go to run type in msconfig) |
| Vztek | its a remote data gathering tool for verizon dsl and other ISPs' tech's to use in troubleshooting issues between server side and client side hardware. |
| schteppi | When loaded, this file DEFINITELY slows down my IBM thinkpad |
| kimg | messed with Outlook express |
| annie | up-dated Zone Alarm 23 Nov 05 identified MotiveSB.exe [within ntl broadband medic] monitoring key strokes in Outlook, just after Outlook failed to connect to mail server. Denied it access. Checked pedigree of motiveSB.exe. Checked mail again - instant, fantastically speedy connection.Things like this really piss me off because it means I should enquire/complain to ntl Help [but they won't, will they?]Will rely on Zone Alarm to surpress the nast wee ***** |
| Seth Cox | Part of Verizon DSL Installation process See also: Link |
| Sylvain Lepage | Got it when installed Bell Sympatico DSL service |
| Todd Wesley Johnson | I found it after installing MSIE 7.0, I had Sympatico NetAssistant installed previously. Removed NetAssistant (totally useless anyway) and error disappeared |
| lahan | Just contacted with SBC Yahoo! DSL and they say it's part of the Self Support Tool.And they suggest to reinstall the Self Support Tool. |
| | wonder if this is the culprit that makes system unstable whenever I use explorer |
| vinny | it comes with bt yahoo help i just uninstalled help to get rid of it |
| chris | It gives me this error at startup: "Smartbridge Alerts MotiveSB.exe - entry Point not found, The Procedure Entry Point GetProcessImageFileNameW could not be found in the dynamic link library PSAPI.DLL" |
| mairez | Only what's on this board. MotiveSB.exe = 11,152K in my task manager. |
| kec | Causes everything in DVD Shrink to load real, real slow (40-50 seconds). Took a while to figure motivesb.exe was the culprit. Seems DVD Shrink is the only program that is affected by motiveSB as far as I can tell. Disabled motivesb through msconfig. Real annoying. |
| AB | http://www.birdforum.net/showthread.php?t=59608 See also: Link |
| 13dogs | Seems to have come with verison DSL software |
| in Florida | Go to there website for more information, supposed to help us customers with stuff. Click on your provider and see how they use it. See also: Link |
| timdek | This is a by product of DSL instsallation, i.e. Verizon, SBC, At&t etc. I completely agree with Minh and haqthat , The file is not needed and slows your system down. Use MSConfig as haqthat suggests if you wish to rid yourself of this bureaucratic addition. |
| reppinc | When I installed DSL service from Bell Canada I also installed Net Assistant from the install disk's utillities folder. I believe that was the source of MotiveSB.exe on my system. When I decided to run a pitstop check on my system they recommended to check out this file as a source for posible poor performance. I have not had any other problems with it. I run windows 98 but I have a feeling that this software probably causes less problems under XP. Anyways I add a link from Bell Canada's Sympatico DSL website if it helps. Let you know if it conflicts with anything. See also: Link |
| rick | crashes alot -- part of telus dsl |
| Chris Maggs | Part of the NTL broadband setup. Uses up loads of system serources (not good on older machines) and slows them down. Delete ANYTHING to do with Broadband Medic, Correct Connect or any other ntl software off the PC!! |
| Matthew | Causes boot errors with IE Beta 2 |
| Greg Watson, UK | Installed as part of NTL broadband but after spending several days wrestling with spyware that was launching IE and going to null.seeq.com, I finally traced it to this motivesb.exe program (using sysinternal's fantastic filemon program). Filemon showed CLEARLY this program creating cookies for seeq.com (I had previously cleared all cookies down). Don't know if this is abnormal, but this software 100% definitely was creating our spyware nightmare. |
| Ronin from Verizon | It is chat software, for the Verizon Online Suport Center |
| Texas | I keep getting a message,when the computer goes to my settings, that it can't find GetProcessImageFilesName or the entry point for MotiveSB.exe. I have SBCYahoo DSL. I now assume it is part of the package that came with the software. Perhaps it cannot be found because my spyware program saw it and took out the executable file. |
| sera | part of sbc yahoo dsl pack |
| ian | i got it with ntl as part of my subscription supposed too be helping me if my connection cuts off |
| Jan zdanowicz | Getting error messages since I download FireFox every time I turn my computer saying it cannot find the file |
| miked | Interfering when I try to back up a DVD. When I turned it off, the problem went away. Is is possible that a virus could use this program to communicate? It was constantly using my DSL connection to send out something. |
| ratso | Verizon software...just run msconfig and stop it from loading on boot |
| smarty | verizon--ok to stop at startup. motiveSB |
| Michael Gregg | It came with the sbc dsl supoort tools. It consumes about a continous 40% of the processes, makes my dell 2.4 GHz laptop noticably slower. |
| Konyl | it is an web helper, for the numericable ligne in france |
| Cathy Dolliver | Error message appears upon reboot after several IE crashes. Reads entry point not found in Dynamic library PSAPI.DLL. Does not seem to affect anything once you click OK. But it is there everytime you start PC. I've run scans and spyware removal and error message still appears. I would like to avoid paying for more software to remove it thus I am researching to do this manually. |
| Edify | Was fine until I installed IE 7 Beta 3, now has errors during startup regarding it. |
| val | After I uninstalled Norton Security Suite I get the error "The procedure entry point ?InstallHook@@YAHKA@Z could not be located in the dynamic link library SBHook.dll. It is annoying, but judging form the users' experiences above, I will look to remove the MotiveSB.exe and it's associated files ASAP. Computers are not supposed to be annoying. |
| Poo | Used with many Internet providers. |
| ACM | The file tends to crash and stop responding to the system during restarts and I have seen it block access to the internet |
| Rombaut | Part of the support program "Telenet EasyCare" from the cable internet provider "Telenet" in Belgium. |
| Peter | Part of the Bell Sympatico Net Assistant SmartBridge software - for internet help services. Takes up ~7.5MB of memory though. I had uninstalled the Net Assistant already, so motivesb is useless to me, and I uninstalled this as well. |
| allibear | Part of the NTL Broadband Support Pack (N.I.). Runs in the background and is supposed to give you alerts about any maintainence or disruptions to your service, uses a resonable chunk of your resources for the priveladge! I diabled it to run as a background process using run-msconfig. You can still use it on demand via the Broadband Medic programme if you have a connection problem. Not a 100% about the security of it, I also get alerts from Zone Alarm that it is trying to monitor user activity and Spyware Doctor has also picked up an infection in the programme files. |
| john | gave me reports of virus infectation but when i got rid antivirus reported no probs part of ntl netguard package broadband medic See also: Link |
| johnt | its' part of ntl broadband medic it's a nuisance ntl netguard kept reporting it as spyware on my pc and it's part of their own package, I used add remove program and got rid pc much faster See also: Link |
| Bernie | After I traced my poor system performance to MotiveSB, I disabled it using msconfig. MY computer has not hung since. |
| Dave Smith | Probably came with my Verizon DSL installation. It causes major IEXPLORER.EXE leaks. Memory just keeps getting eaten up. |
| | comes up as a SMARTBRIDGE ALERT:MOTIVESB.EXE entry point not found.The procedure entry point get process image file name Would not be located |
| Daniel. | It was installed as part of the Blueyonder Instant Support Tool, by Telewest Blueyonder. Only reason I got rid of it - it used ALT-F2 for something, and ALT-F2 is Save Game in Descent III (so I couldn't save games). |
| Wbent1 | Is part of the Verizon DSL service installation |
| NotbadDontuse | Generic software specialized by networkers, is programmable to be dependent on other programs which are no longer used. May interfere with any networking system which does exclusive tasks. Most specialists say you don't need it if it causes problems. |
| mac007 | it appears after going from ie6 to ie7 |
| Warren Bright | This issues is a result of installing IE7 Beta, with SmartBridge MotiveSB installed. See the link at Microsoft's website for additional information. See also: Link |
| aloise hamiel | all you have to do to get rid of this alert box is to up date the system tools and restart your computer |
| Dany | Motive SmartBridge is a service application used by various providers in order to manage an easy installation of the internet highspeed connection. Verizon, AOL, Yahoo, Cablecom and many more... check out the link for more details. It's not dangerous, but tends to send endless pop-ups with error messages. Just ignore them ;) Or deactivate the program temporarily, probably won't lead to any irregularities. See also: Link Link |
| Daniel | after installing ie7, i received error messages relating to motivesb at startup. i removed verizon's support tool and this solved the problem. |
| Colorjet3 | It is part of Versizon DSL |
| motomad | Eveytime i download IE7 from microsoft i get this error warning...as soon as i romove the IE7 the error goes... |
| H. McDee | Causes startup boot error See also: Link |
| N8 | Came with ATT and it is causing start up problems at the least |
| jaksbin@hotmail | triggers sometimes if broadband medic thinks there is a problem with connection, if it takes over processor, it is safe to cancel process within task manager. |
| Marcelo A. Lopes | Este programa é instalado com o "Assistente Técnico do Speedy" - Brasil, mas é totalmente desnecessário para versões Windows XP. É melhor não instalar o assistente do Speedy e criar manualmente uma conexão de Banda Larga padrão do Windows, evitando-se estes erros. See also: Link |
| Andrew | Installed as a part of the "SBC Self Support Tool". In combination with other networking software (VNC, various IM programs), MotiveSB.exe would continuously leak memory until all virtual memory had been consumed, crashing my computer. |
| MidiMagic | It started giving me trouble when Microsoft downloaded IE 7.0. I got a message saying "deleting malicious software". during the IE install. After the IE install, I keep getting the missing file message about GetProcessImageFilesNameW not found. The question: Malice by who? SBC, or Microsoft? |
| Jeff | It highjacked my computer this morning! - it kept downloading the same 'update' over and over, about 30 times a minute. I got rid of it by removing Verizon DSL online support. I'm shocked Verizon put this malignant program into my PC. |
| vaca | whenever i start up my pc, i get an error about it, though i don't know what it is. |
| Larry Of Massena NY | Came with Verizon DSL Not needed. Will disable. |
| delltek | Motive Software for ISP companies. Non-essential resource hog |
| TiredOfThisCrap! | It prevents me from getting into my computer and no one seems to have a solution. Recommend people stop sending the same damn blog to leave room for a solution. |
| Pete | Description: motivesb.exe is a process by AT&T which allows a user to submit files to the Internet for support. This is a non-essential process. Disabling or enabling it is down to user preference. |
| Don Franklin | I deleted sympatico NetAssistant and the problem went away |
| Ron L | apparently downloaded with IE7. I deinstalled IE7 and it disappeared. No negative impace on my laptop. |
| jimrozzi | I have the same problem |
| UpInsmoke | It gets installed with BT Yahoo broadband. |
| David in Maine | It was installed when I downloaded HughesNet Tools and so far no probs. I use Hughes Net as my satellite isp as dsl or cable is not available in my small town. check them our. See also: Link |
| Lawrence Leeds | MotiveSB ate up 100% of my CPU slowing and freezing up my computer. After stopping the program my computer ran normally. I have stop it from from MSConfig from loading on start up. |
| Alan in MD | Installed as part of Verizon FiOS |
| laticsfc | part off telewest and ntl online support tool fix |
| | I encountered a motive sb.exe error when I downloaded E7. Also I know the file belongs to sbcglobal.net as part of my yahoo dsl installation package. |
| E Powell Milw | Was having problems with anti-virus software and found Motive to be the cause. Also found that it pops up a "popular searches" box on boot up . I spent two days chasing down what I thought was adware only to find Motive as the culprit |
| Jere E. | I am using Windows XP and started having problems when I installed SBCYahoo DSL. It slowed my computer down when opening programs - mainly Outlook Express. I used "msconfig" so it would not open on start-up and verified that this was the problem, and then I used add/remove and uninstalled the program completely. I had no more problems after this. |
| Brian Henderson | It is part of OneCare program. So uninstall it. |
| drew | I get the error but now after installing the IE7 My whole computer is locked and I can't get even into BIOS or Safe mode? any suggestions? |
| DraigGwym | Installs with DSL service via Verizon or Bell. Possibly others as well. |
| patachon | Installs with SBC DSL -- doesn't uninstall when using 'Add or Remove Programs' for the rest of the SBC crap. |
| TonyInDallas | SBC told me on 1/15/07 that I had to uninstall IE7 in order to avoid the consistent MotiveSB error and failure to connect to the internet. They wanted me to go down to IE6. Thanks to you all here, I ran MSConfig and just disabled that pesky sucker. Thanks! |
| Antony Master | Shows up at start up |
| Lloyd Houston | MotiveSB.exe-Entry Point Not Found appears when the computer boots up |
| G | Installiert worden mit Bluewin Starter Kit |
| motomad | got it when i downloaded ie7....uninstall ie7, go back to ie6 and it disapears |
| Laura | More crap to clog your system and possible spyware |
| Captain Napalm | Not so much dangerous as annoying. It slows down certain programs that I use. |
| crittrstuffr | Came with alltel dsl check up center. At start up computer cannot find the file. |
| alain | it's an help for internet phone line by bell canada |
| Vince0 | Its a process that is used by ISP's to troubleshoot and help out with typical issue that you may face at home. Example: Telus eCare |
| Suzy | I, too, have "Procedure entry point for Get Processing Image File Name W couldn't be located in dynamiclink library PSAPI.DLL---Smart Bridge Alerts-MotiveSB.exe". It always pops up when I start my computer, and I cannot find it to delete it. It drives me crazy, I absolutely think it has paralyzed my computer. It freezes it, slows it down to a crawl, and pop ups happen (I have pop up blocker ON) |
| Marthaed | Running Verizon DSL, it came on when I downloaded IE7 |
| Coreen | This has nothing to do with SBC or your ISP. If you check you probably at some time or other had your Internet Explorer updated to Internet Explorer 7 and that is what is causing the problem. If you go to WINDOWS and in their search bar type in "Internet Explorer 7 Smart Bridge Alerts" you will get some of your answers. |
| | It is apart of the at&t yahoo software bundle |
| vickistar | i know i hate it, everytime it turns on, it looks like its downloading something and during this process i cant do anything because it keeps popping right up again until its done. i got this from verizon DSL. does anyone know how to stop this from happening? |
| adam jozwiak | entry point not found |
| Andy | used by verizon for unknown reasons, does not download viruses/malware, isp's don't download viruses, you do |
| Robert Thomas | Part of a support tool installed by AT&T/SBC/Yahoo DSL See also: Link |
| rameez | it came after i done a bunch of updates and i think it is causing my compter to crash |
| NJ. | I agree, It seems to be part of Verizon's on-line support center. It also is causing IE to abort on my 98 system. |
| Markus | part of verizon dsl or fios internet. Some sort of monitoring, diganostic tool. Eats up cpu and runs your computer hot. Uncheck it in msconfig, startup tab! |
| zenaluvgoddess | It came with my Telus e-care. I have the same warnings for motivesb.exe pop up in a window everytime I access the internet. |
| Dominique | it's part of a program to monitor/troubleshoot internet connection issues |
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